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Profile - SAVANA TRAVEL
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Name
SAVANA TRAVEL
Address
Tulum, Q.R., Mexico
Phone
01 984 871 2347
Fax
+52 984 871 2347
Website
http://www.savana.com.mx
Category
Professional Services
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Social Media Reviews
Reviews
3.3 out of 5 stars
Kristin Blecha
Kristin Blecha
5 out of 5 stars
This travel agency really went above and beyond to accommodate my mother and I with a really fun alternative day snorkeling in Tulum. The cancellation of our bus tour trip to Chichen Itza was out of their control, however the owner, Anita, is so loving that she felt for us so she hooked it up. She gifted us with a free snorkeling tour and an upgrade on our Chichen Itza tour on the following day. What a GEM! 5 months ago
Jane 41095
Jane 41095
1 out of 5 stars
We wanted to go with Savanna tours on 2 different tours. We payed them the whole money before. The first tour was really not enjoyable. We started late: 1,5 h. The whole day was unorganised and hectic. We had to wait a lot of time so that we hadn't had enough time to watch the dolphins and turtles and all the other things we wanted to do at this trip! The equipment was old and most of it was broken. We came back really late and all of the tour members were pretty pissed off! But the worst thing was that they didn't gave us the money back for the second tour. My boyfriend got sick and we had to leave Mexico earlier. They promised us to send us our money back - but they didn't. It was about 110$(US). It was really disappointing because they were lying to us really convincingly. We wouldn't go with savanna tours again and we really want to warn other people to do this! 4 months ago
danial qureshi
danial qureshi
1 out of 5 stars
HORRIBLE EXPERIENCE. DONT GO. WE SELECTED THE ATV PACKAGE, TOOK YOU IN A CIRCLE FOR 30 MINUTES. WASN'T FUN. EVEN THOUGH WE WERE PROMISED AN HOUR. CENOTE THEY TOOK US TO LOOKED LIKE SOMEONES BACKYARD POND. DO NOT PAY FOR THIS EXPERIENCE. 6 months ago
Patrick Carrier
Patrick Carrier
5 out of 5 stars
They take care of dozens of packages I been receiving the last 3 years, all done safely and professionally. Thank you a year ago
Stephanie Schwindenhammer
Stephanie Schwindenhammer
1 out of 5 stars
As you can see when you google La Posada Del Sol in Tulum, we were left with damaged statues with a value of $1300.00. They sent them through this agency per #DHLexpress. Why would I give this company a poor rating? They advised the boutique, not to ship the statues in the original wooden crates because of expenses. Mind you, I was to pay these expenses, not the boutique. Furthermore, they illegally noted the total value of the pieces sent as $150.00. This rendered insurance absolutely useless. Why did they do this, and why is it illegal? They wanted to trick the German customs offices, so that I would not have to pay duties. This was all done of their own. We did not ask them to do this! So what happens when you contact them and ask for your money back on at the very least the shipping costs, if not the full value of the statues? Nada. I received a paypal credit of $150.00, because they just felt so terribly bad for the damages and $150.00 from DHL Express Mexico. .... Wait till you see the pictures of what they consider proper shipping! Really? #DHLexpress these are your partners? 3 years ago
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